NTC CITIZEN’S CHARTER
2022 THIRD EDITION

updated March 2022

• COVER PAGE

• FOREWORD

• FIRST PAGE

• AGENCY PROFILE

• LIST OF SERVICES

  
  

  CENTRAL OFFICES – EXTERNAL SERVICES

• OFFICE OF THE COMMISSIONER
• BROADCAST SERVICES DIVISION (BSD)
• EQUIPMENT STANDARDS DIVISION (ESD)
• COMMISSION SECRETARIAT (COMSEC)
• LEGAL BRANCH
• CONSUMER WELFARE AND PROTECTION DIVISION (CWPD)
• REGULATION BRANCH
• SERVICES AND INTERCONNECTION DIVISION (SID)
• NETWORKS AND FACILITIES DIVISION (NFD)
• SPECIAL LICENSING BRANCH
• SAFETY RADIO SERVICES AND STCW COMPLIANCE DIVISION (SSCD)
• SPECIAL RADIO SERVICES DIVISION (SRSD)
• PLANNING, FINANCIAL AND MANAGEMENT BRANCH
• FINANCE DIVISION (FD)
• ADMINISTRATIVE BRANCH
• GENERAL SERVICES DIVISION (GSD)
  

  REGIONAL OFFICES – EXTERNAL SERVICES

• OFFICE OF THE REGIONAL DIRECTOR
• ENFORCEMENT AND OPERATIONS DIVISION (EOD)
• FINANCIAL AND ADMINISTRATIVE DIVISION (FAD)
  

  CENTRAL OFFICE – INTERNAL SERVICES

• OFFICE OF THE COMMISSIONER
• RADIO SPECTRUM PLANNING DIVISION (RSPD)
• PLANNING, FINANCIAL AND MANAGEMENT BRANCH
• FINANCE DIVISION (FD)
• INDUSTRY PLANNING MANAGEMENT BRANCH
• INFORMATION TECHNOLOGY UNIT (ITU)
• ADMINISTRATIVE BRANCH
• HUMAN RESOURCE DIVISION (HRD)
• GENERAL SERVICES DIVISION (GSD)
  

  REGIONAL OFFICES – INTERNAL SERVICES

• OFFICE OF THE REGIONAL DIRECTOR
• FINANCIAL AND ADMINISTRATIVE DIVISION (FAD)

• FEEDBACK

• LIST OF OFFICES

• INTERIM GUIDELINES FOR FILING/SUBMISSION OF APPLICATIONS FOR CERTIFICATES, PERMITS, OR LICENSES AT THE NATIONAL TELECOMMUNICATIONS COMMISSION DURING THE PERIOD OF STATE OF NATIONAL EMERGENCY DUE TO COVID-19 PANDEMIC

• PEOPLE’S FREEDOM ON INFORMATION MANUAL

• QUASI-JUDICIAL PROCESS

• THE 2006 RULES OF PRACTICE AND PROCEDURE BEFORE THE NATIONAL TELECOMMUNICATIONS COMMISSION

• PROCEEDINGS BEFORE THE NATIONAL TELECOMMUNICATION COMMISSION – LEGAL BRANCH DURING THE STATE OF PUBLIC HEALTH EMERGENCY